Administration

Susan is no stranger to the Prosthetics and Orthotics field, having over 17 years of experience in it. She loves to spend time with her family in her spare time. She also likes to quilt and bake, always sharing her sweet creations with everyone at the office.

Tricia comes to us with years of medical administration knowledge in a variety of backgrounds from a hospital emergency room to doctor offices.Tricia has years of experience communicating with insurance companies and customer service which is an asset to our accounts receivable department. Tricia is married and has two grown daughters. In her downtime from work she enjoys sewing, home decorating and spending time with family and friends.

Donna’s experience includes coding, billing and business administration for over 18 years in the dental field. Donna utilizes her experience to maintain the accounts receivable and payable for the office while providing administrative support to our practitioners and staff members. On her time off Donna enjoys baking, antiquing and home improvement projects.

Nancy has 20 years of customer service experience working in banking before she came to Adaptive. Outside of work, she likes to read and spend time with her family. She has been with us at Adaptive since November 2024.

Susan brings a rich background in behavioral health and a dedication to helping others. She has years of experience successfully guiding all aspects of claims processing and insurance denial follow-up, always with compassion and care. When not at work, Susan enjoys sewing, exploring nature on hikes, and spending cherished time with her family—especially her three grown children and her adored granddaughter.

Concetta’s experience includes over 20 years as a Paralegal and uses her skills to ensure compliance with industry specifications, standards, regulations and laws. She assists with developing and implementing compliance programs and performing regulatory risk management. Concetta loves spending her free time with her family and friends.

Meet Amy, our Compression Manager. Amy joined Adaptive in January 2024 and brings a wealth of experience in customer service and administration. Her strong attention to detail and exceptional organizational skills are already proving to be a significant asset to our team. Outside of work, Amy is a proud mother of two children, Mikayla and Lexsavier, and cherishes spontaneous outings with them. Beyond her love for her family, Amy also finds joy in music and has been a certified Zumba instructor since 2008.

Brianna is an Administrative Assistant in our Glastonbury office. She has over 10 years experience in customer relations and sales/marketing. Outside the office, she is a devoted wife and dog mom of two, who finds joy in the simple things—whether it's her passion for the culinary arts or new adventures with her small family. Her enthusiasm for both work and life adds a vibrant touch to our workplace.

Meghan is a Compression Administrative Assistant at the Adaptive Glastonbury location. She is a newer member of the compression team, bringing 10 years of experience from the education field, program management, and customer service. She holds a Bachelor’s Degree in Developmental Psychology and is passionate about expanding her education. Outside of work, she enjoys reading, baking, spending time with family & friends, and recently started running 5Ks.

Sharon is a Clinical Administrative Assistant where she provides front desk support and ensures a welcoming environment for patients. She is skilled in scheduling, managing records, and assisting with day-to-day operations to keep the office running smoothly. With a strong background in customer service, organization and attention to detail, she is dedicated to creating a positive experience for every patient. Outside of work she enjoys going on walks with her dog Lexi and spending time with her family.

Hi, I’m Lauren! I’m an Administrative Assistant at Adaptive Prosthetics, where I handle order fulfillment for compression garments, supporting patients across Vermont, Middlesex, and Massachusetts. I recently transitioned into the medical field after several years in the childcare industry—bringing with me a strong background in communication, organization, and care-focused service. When I’m not working, you can usually find me gaming on my PC, shopping, or spending time with friends. Most weekends, I’m with my fiancé’s family, enjoying quality time and making memories.

Kaylie is an E Commerce Specialist who takes care of the day to day operations of Adaptive Direct, with a passion for creating a welcoming and supportive experience for every client. Outside of work, she enjoys going to festivals and concerts, spending time with her family, and staying active with reading and running.