At Adaptive Prosthetics & Orthotics, now and always, the health of you and our employees is our priority. We appreciate the trust you place in us to provide you with your prosthetic, orthotic and compression care. As new challenges arise we strive to adapt and meet them while we continue providing the best care possible.
We are closely monitoring the evolving COVID-19 situation, specifically, guidance and updates from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), and the Occupational Safety and Health Association (OSHA).
We are making some temporary changes to how we run our practice.
All patients and caregivers will be asked screening questions over the phone before they come into the office. Please be patient as we ask you to participate in this important extra step.
We ask that you come alone or with one caregiver, if needed.
Before entering the waiting room, we ask that you call the specific location of your appointment. We will only have you come into the office when your exam room is ready for you. We are eliminating people waiting in the waiting room.
Glastonbury, CT 860-633-7298
Hartford, CT 860-266-1845
Norwich, CT 860-237-5522
Waterford, CT 860-333-1045
Pittsfield, MA 413-443-4431
Westerly, RI 401-622-4255
What we ask of you:
Anyone with cough, breathing issues or fever should reschedule your appointment.
If you have tested positive for or been exposed to someone with COVID-19, or have been in close proximity to anyone or you yourself have traveled to any high risk country within the past few weeks you should reschedule your appointment.
The above appointments must be rescheduled unless it is a medical emergency. We will review how to treat you on a case by case basis in the case of a medical emergency.
If you have any questions about your upcoming appointment please feel free to call the number at the location where you are scheduled.
For now the policy outlined will apply to the weeks ahead but we will continually reassess the need to extend as warranted.
Proactive actions we are taking:
▪ Requiring team members to take preventive measures recommended by the CDC to help stop the spread of the virus, including but not limited to: washing hands often with soap and water for at least 20 seconds, avoiding contact with others who are sick, and staying home if sick.
▪ Each office is being more vigilant in cleaning practices throughout the day. Cleaning of doors, door knobs, bathrooms, offices. Patient rooms as always are cleaned before each new patient enters.
▪ We have reinforced taking extra preventive measures and provided resources, including: facts on the virus, reinforcement of facility cleaning guidelines, guidance on personal protective care and use.
▪ Communicating with patients through various channels to ensure we reschedule an appointment if they have a fever, cough and/or difficulty breathing, have traveled to or had close contact with someone who has traveled to high risk